Feedback and Complaints

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Feedback and Complaints

For general and membership enquires, or to be directed to a particular department, please use the form on the Contact Us page.

Please use this page to submit feedback or a complaint relating to CAMRA, our events and any service or product that we may provide.

Codes of Conduct and complaints procedures

Everyone at CAMRA festivals is expected to abide by our Festival Code of Conduct.

When representing CAMRA, members are expected to abide by our Members Code of Conduct.

CAMRA recognises the importance of its volunteers, those who contribute their time, energy and skills to support our campaign without payment. To see our responsibilities to volunteers, please check our Volunteers’ Charter.

You can read about our formal complaints and disciplinary process here.

Are you submitting feedback or making a complaint? *

Name *

Email *

Phone Number

Are you a CAMRA member? *

Yes
No

What does your feedback/complaint relate to? *

Please provide details of your feedback or complaint. *

Do you wish to attach files or photos? *

Yes
No

You will receive an automatic response to confirm that we’ve received your message. If you are submitting a complaint, we aim to respond within 5 working days to outline how it is being handled.

Your data will be processed in accordance with the GDPR as per our Privacy Policy and Fair Processing Notice.

Feedback and complaints can also be sent by post to our office:

Feedback and complaints
Campaign for Real Ale
230 Hatfield Rd
St Albans
Herts
AL1 4LW

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