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Frequently Asked Questions

Please find below a series of frequently asked questions to assist you.  

BOOKS/MERCHANDISE

Where can I buy books and clothing?

Go to – https://shop1.camra.org.uk/

My item is damaged/not what I expected, what do I do?

Please send an e-mail with details of your order and issue to shop@camra.org.uk 

How do I join the Privilege club?

Log into your membership and select ‘GBG Subscription’ or contact the membership team – membership@camra.org.uk

 

MEMBERSHIP

How do I join CAMRA?

Great to hear you are interested in joining. Please visit the following link to find out more. https://join.camra.org.uk/join

How do I cancel my membership?

Sorry to hear you are thinking about cancelling your membership. Please contact us with your membership number and confirmation of your wish to cancel. Please use the contact us form below select the “Membership” enquiry type.  

How do I change my address/contact details? 

It’s quick and easy to update your details or contact preferences. Login to https://account.camra.org.uk/edit/details to make changes to your record.  

I want to log in to the website but it doesn’t recognise my membership number/email – why? 

If you need to reset your password your can do so by visiting https://account.camra.org.uk/reset-password/ 

If you do not have an email on your membership record your will need to contact the membership team. Please use the contact us form below select the “Membership” enquiry type.  

I don’t have an online account – how do I set one up?  

Go to https://account.camra.org.uk/reset-password/ 

How do I get a replacement card/pack 

We know things get lost. We can issue you with a replace card and get it out to you in a few days. Please use the contact us form below select the “Membership” enquiry type. If more than one card is lost in a twelve month period there is a small administration fee.  

How do I change my single membership to a joint?   

Adding a partner when you are about renew your single membership is quick and easy. https://join.camra.org.uk/renew . If you wish to add or amend your joint membership during your annual membership period there may be a charge.  

How do I get members rate in the CAMRA shop?  

You will need to login to the CAMRA shop https://sso.camra.org.uk/login 

I haven’t received What’s Brewing by email?  

You can subscribe to regular updates from WB Online. Go to https://wb.camra.org.uk/alerts and choose your preferences.  

How do I contact my local branch?  

Your local branch would love to hear from you. To find out who they are and how to contact them please go to https://account.camra.org.uk/edit/branches   

How do I renew my membership?  

We hope you have enjoyed your membership. Renewing is quick and easy. Go to – https://join.camra.org.uk/renew  .Renew as a Direct Debit payer, save £2 per year and save having to renew each year.  

What concessions do we offer?  

CAMRA offers members aged 18 to 25 a concession on the standard rate of membership. Go to – https://join.camra.org.uk/join 

Where can I use CAMRA vouchers? 

We have a full list here  https://camra.org.uk/join/membership-benefits/camra-voucher-scheme/ 

What beer festivals are coming up? 

So many great events. Please visit https://camra.org.uk/beer-festivals-events/our-events/  

I pay via Direct Debit, where is my renewal pack? 

All members who pay by Direct Debit on the 1st or the month will receive renewal packs by the end of that months and before your current card expires. 

Membership Payment issue? 

For any payment please use the contact us form below select the “Membership” enquiry type. You can see when your renewal date or next payment date are on your record by visiting https://account.camra.org.uk/ 

The Good Beer Guide App isn’t working – what do I do?  

There is already a FAQ page for the GBG app – https://camra.org.uk/about/publications/camras-good-beer-guide-app/camras-good-beer-guide-app-faqs/ 

iPhone users contact your app provider, Android subscribers please go to https://gbg-subscription.camra.org.uk/login alternatively please email gbgappsupport@camra.org.uk 

 

CAMPAIGNS

My local pub is threatened with closure, what can I do? 

You can find guides and resources here. If you have any questions, or you can’t find what you’re looking for, please get in touch and we’ll do our best to help. Contact the Campaigns Team at campaigns@camra.org.uk 

How can I find out what CAMRA is campaigning on? 

CAMRA campaigns locally and nationally in support of pubs, clubs, brewers and cider makers. We do this by lobbying government at all levels, working with trade organisations, producing and coordinating national initiatives, and supporting local pub-saving campaigns. You can explore our current pub and club campaigns here, and our beer and cider campaigning here.

I have a campaigning idea, who do I need to contact? 

All national CAMRA campaigning is led by our volunteer committees. If you’d like to get in touch with them, just email campaigns@camra.org.uk and the Campaigns Team will be able to pass your idea on to the right committee. You can also contact your CAMRA branch for local campaigning work – find them here. 

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