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FAQs

Whether you're already a CAMRA member, are thinking of joining, have any queries buying a product or supporting our campaigns, here are the answers to some of the most frequently asked questions.

Membership

How do I join CAMRA?

Great to hear you are interested in joining. Please visit the following link to find out more. Join CAMRA

How do I cancel my membership?

Sorry to hear you are thinking about cancelling your membership. Please contact us with your membership number and confirmation of your wish to cancel. Please use the contact us form and select the “Membership” enquiry type.

How do I change my address/contact details?

It’s quick and easy to update your details or contact preferences. Login to make changes to your record. 

How do I change my single membership to a joint?  

Adding a partner when you are about to renew your single membership is quick and easy Click here . If you wish to add or amend your joint membership during your annual membership period there may be a charge.

How do I get members rate in the CAMRA shop? 

You will need to login and go to the shop

I haven’t received What’s Brewing by email? 

You can subscribe to regular updates from WB Online. Go to https://wb.camra.org.uk/alerts and choose your preferences. 

How do I contact my local branch? 

Your local branch would love to hear from you. To find out who they are and how to contact them please visit  our Branches page

How do I renew my membership? 

We hope you have enjoyed your membership. Renewing is quick and easy. Go to – https://join.camra.org.uk/renew  .Renew as a Direct Debit payer, save £2 per year and save having to renew each year.

What concessions do we offer? 

CAMRA offers members aged 18 to 25 a concession on the standard rate of membership. Go to – https://join.camra.org.uk/

Where can I use CAMRA vouchers?

You can search our postcode search tool here.

Voucher terms and conditions

1. Has a date on it showing validity.

2. Is valid at participating pubs in the UK.

3. Entitles the bearer to 50p towards the cost of a pint of real ale, real cider or real perry (hand-pull and bag in box only). This is subject to respective agreements with Pubs see point 13 below for specific agreements.

4. Is valid for CAMRA members only and is non-transferable.

5. Photocopies will not be accepted and if produced, the individual producing it may be liable to prosecution for fraud.

6. Cannot be used in conjunction with any other deals offered by the participating pubs

7. Only one voucher per pint redemption per visit

8. Member must show a valid membership card

9. No cash alternative is offered or implied

10. Subject to local licensing restrictions and availability at participating pubs.

11. CAMRA is not financially liable for redemption of vouchers and no cash refund may be made on these vouchers

12. Not redeemable by anyone under the age of 18

13. Specific offers that vary from point 3

14. In the event of exceptional circumstances, participating pubs may be subject to change/discretion for a period of time. Your understanding and continued support are valued at these times.

What beer festivals are coming up?

So many great events. Please visit click here

I pay via Direct Debit, where is my renewal pack?

All members who pay by Direct Debit on the 1st of the month will receive renewal packs by the end of that month or before your current card expires.

Membership Payment issue? 

For any payment issues please use the contact us form and select the “Membership” enquiry type. You can see when your renewal date or next payment date are on your record by visiting https://account.camra.org.uk

How do I search for a branch?

Add a postcode, town or city into the branch finder ­here to see the nearest branch.

Replacement Card & Digital Card

How can I access my digital card online?

To access your digital card online straight away, please follow the steps below:

- Log in to your CAMRA Membership Account on our website camra.org.uk/profile/account
- Select ‘My Profile’ from your initials icon in the corner of the screen
- Once in your profile, scroll down to ‘Membership’ and select ‘Download your digital card’
- You will then be able to add your digital card to either your Apple or Google Wallet
- If you are unable to log in, please use the ‘Login’ help in our FAQs for guidance.
- Note that if you have no email address registered to your CAMRA membership, please contact membership@camra.org.uk on 0330 153 9924 option 1

My digital card won’t download, what shall I do?

If you have an issue with the download, please try to refresh the page and re-try the link to download the card.

If the problem persists, please use the contact us form.

I have a joint membership, can I also download the digital card for my partner?

Digital cards are only accessible to each member once logged in to their individual membership account, as each member has their own unique member number.

Therefore, each joint member would need to log into their own account to access their digital card.

I have a joint membership, and I am unable to log in to download my digital card, what shall I do?

- If you are unable to log in, please use the ‘Login’ help in our FAQs for guidance
- Note that if you have no email address registered to your CAMRA membership, please contact membership@camra.org.uk on 0330 153 9924 option 1

Now that digital cards are available, will I still get a membership card in the post?

Yes, you will still receive a membership card in the post when you join or renew your membership. Digital cards are not sent automatically, but are available to download from your membership account in addition to the card sent in your membership pack.

How do I request a replacement physical card?

Please use the contact us form and select the “Membership” enquiry type to request a replacement card which can take 5-10 working days to arrive in the post. If more than one card is lost in a twelve month period there is a small administration fee.

Campaigns

My local pub is threatened with closure, what can I do?

You can find guides and resources here. If you have any questions, or you can’t find what you’re looking for, please get in touch and we’ll do our best to help. Contact the Campaigns Team at campaigns@camra.org.uk

I have a campaigning idea, who do I need to contact?

All national CAMRA campaigning is led by our volunteer committees. If you’d like to get in touch with them, just email campaigns@camra.org.uk and the Campaigns Team will be able to pass your idea on to the right committee. You can also contact your CAMRA branch for local campaigning work – find them here.

How can I find out what CAMRA is campaigning on?

CAMRA campaigns locally and nationally in support of pubs, clubs, brewers and cider makers. We do this by lobbying government at all levels, working with trade organisations, producing and coordinating national initiatives, and supporting local pub-saving campaigns. You can explore our current pub and club campaigns here, and our beer and cider campaigning here.

Login

How do I log in to my online CAMRA account for the first time?

To log in, you will need to have an email address already linked to your membership record. If you do, you will need to go to the 'Sign in’ page and select ‘Forgot your password’. Alternatively you can click on this link camra.org.uk/forgot-password.

If you have no email address registered to your CAMRA membership, please contact membership@camra.org.uk or 0330 153 9924 option 1

I have forgotten my password/ my password doesn’t work?

You will need to try to reset your password by going to the 'Sign in’ page and select ‘Forgot your password’. Alternatively you can click on this link camra.org.uk/forgot-password.

I have received a password reset email, but the link doesn’t work or doesn’t allow me to reset my password?

Please ensure that you use the password link within the time stated in the email before it expires. If more than one password reset email is requested, you must use the latest email received and not use any previous ones, the latest reset email takes precedent, and only that link can be used.

I am trying to enter a new password, but it is not being accepted?

Note that your password must be at least 8 characters long and contain at least 1 uppercase, 1 number and 1 special character, valid characters are !$#%@£.,-\/{*}%

I am a CAMRA member, I have logged in. Why am I being asked to join again?

The email address that you are using is not linked to your Membership Account. Please contact membership@camra.org.uk or 0330 153 9924 option 1

I have tried to reset a password, but I haven’t received a password reset email?

If the email has not arrived, please check your junk/spam inbox.

Another reason is that you may have a different email address linked to your membership record or no email address registered at all.

Please contact membership@camra.org.uk or call on 0330 153 9924 option 1 to update your membership record.

I have never registered my email address, and I want to create an online account. How do I do this?

Please contact membership@camra.org.uk or 0330 153 9924 option 1

Good Beer Guide App

Why can I not subscribe to the GBG App?

The GBG App will shut down in September 2026, with our website replacing the app moving forward. GBG app subscribers were notified in August 2025.

We are no longer taking subscription payments, therefore users are not able to purchase or renew a subscription for full access.

What happens if I have already paid for my subscription?

Subscribers who have paid will have full access until their subscription end date.

Do I need to cancel my GBG App subscription?

No, as we will no longer be taking any more subscription payments, you don’t need to cancel it.

How do I access the GBG information?

Good Beer Guide data is now available free of charge for CAMRA members, or Explorer Pass digital subscribers when logged in using the CAMRA website.

Not a CAMRA member? You can join here camra.org.uk/membership/

How do I keep my GBG information data?

If you have saved app data that you would like to keep, providing you are either a CAMRA member or hold an Explorer Pass digital subscription on our website, you can import your saved GBG data to your account on the CAMRA website following the steps below.

  • - Log in to your CAMRA membership account
  • - Select ‘My Profile’ from your Initials icon in the corner of the screen
  • - Once in your profile, scroll down until you find ‘GBG App Management’ and select this option


Alternatively, you can use the link camra.org.uk/profile/account/gbg-data-migrate

I cannot remember my GBG app log in details, what shall I do?

The app will have the password you used at the time of creating your app account. This is not necessarily the password you have for your membership log in, as the two are separate log ins.

If you’re still not able to log into the app, please try resetting the password.

Shop

Where can I buy books and clothing?

To purchase books, please visit the CAMRA shop at shop.camra.org.uk

To purchase clothing, please visit the CAMRA merchandise shop at merchandise.camra.org.uk

I am a CAMRA member, do I receive any discount on the shop?

If you are a CAMRA member, a discount of 10% is available on merchandise products and a £2 discount on books.

How do I redeem my CAMRA discount on books and clothing?

For books, please visit the CAMRA shop and ensure you log in with your membership log in details. If you are not logged in, you will not receive the discount. Your book discount will be applied at the point of checkout. shop.camra.org.uk/wp/wp-login.php

For a discount on our merchandise products, you will require a discount code. Please follow the steps below to receive your code:

- Log in to your CAMRA Membership account.
- Select ‘My Profile’ from your initials icon in the corner of the screen.
- Once selected, scroll down until you find ‘Discounts and Benefits’ and select this option.
- The merchandise code will show on this page.
- Copy this code and use it in the Coupon Code section at the point of checkout on the merchandise website. merchandise.camra.org.uk

Alternatively, you can use the link below : camra.org.uk/profile/account/discounts-and-benefits If you are unable to log in, please use the log in FAQ for guidance.

How do I choose the correct clothing size?

Please see our size guidelines here: merchandise.camra.org.uk/size-guide

My item is damaged/not what I expected, what do I do?

Please send an email with your order number and details of the issue.

For book order queries please contact shop@camra.org.uk

For merchandise order queries please contact camra@camra.org.uk

How long does it take for my order to arrive?

We aim for orders to arrive within 7-10 working days, however this may take longer during busy periods. You will receive an email confirmation once your item has been dispatched.

Where can I purchase the Good Beer Guide?

You can purchase the Good Beer Guide from our CAMRA shop. For CAMRA members, please ensure that you log in to receive your membership discount, the discount is automatically applied at the point of checkout.

If you are a CAMRA member and would like to receive a copy of the Good Beer Guide automatically each year, you can subscribe to the Good Beer Guide Privilege Club resulting in extra savings.
For more information camra.org.uk/profile/account/gbg-privilege-club

Pub Discount Scheme (Members)

Still got a question?

If you have any further questions, please get in touch by emailing membership@camra.org.uk

How is the RADS Scheme promoted in a pub?

Pubs can display the discounts they are offering to CAMRA members behind the bar via Real Ale Discount Schene posters, together with identifier window stickers. The poster offers space for the pub to add any Terms and Conditions of the offer or additional discounts on items such as accommodation or occasionally food. The discount is at the discretion of the pub and can be as little or as large as the pub feels suits their business.

What are the Terms and Conditions for a discount?

All discounts are at a pub’s discretion and subject to each pub’s own terms and conditions.

These are usually displayed on an empty belly Real Ale Discount poster in the pub.

Please do not abuse the discounts supplied by each pub, as all discounts are offered in good faith to CAMRA members.

In the event of any issues arising, please contact membership@camra.org.uk

How do I identify the discount in a pub?

Look out for the Real Ale Discount Scheme window stickers and posters in pubs:

Real Ale Discount Scheme Pub Sticker

Which pubs participate in the Real Ale Discount Scheme?

You can find pubs that offer the RADS discounts near you or in any location in the UK, using our handy postcode Search above. Pubs participating in the scheme will also feature the Real Ale Discount Scheme window sticker – look out for this in your local. Posters may also highlight the exact terms and conditions, which are at the discretion of each pub. *Please note that pubs may remove an offer at any time and all offers are subject to change without notice.

What is the Real Ale Discount Scheme?

The CAMRA Real Ale Discount Scheme (RADS) was created on the request of licensees to give them the chance to promote their real ale offering to card-carrying CAMRA members by offering them money off a pint or half-pint.

CAMRA members can receive discounts on the production of a VALID membership card.

CAMRA members enjoy discounts at over 3,300 pubs* nationwide via the RADS scheme, which encompasses:

*some pubs may offer both discounts


Contact us

Sorry you did not find the help you needed in our FAQs. If you fill out the form we will respond as quickly* as possible.

*We aim to respond to any enquiry within five working days

CAMRA will process your details in accordance with GDPR and store the information as necessary for the nature of the communication. For more information on how we process data please visit our Privacy Policy

Feedback & Complaints

Everyone at CAMRA festivals is expected to abide by our Festival Code of Conduct.

When representing CAMRA, members are expected to abide by our Members Code of Conduct.

CAMRA recognises the importance of its volunteers, those who contribute their time, energy and skills to support our campaign without payment. To see our responsibilities to volunteers, please check our Volunteers’ Charter.

Core CAMRA documents on complaints and disciplinary processes can be accessed below:


Our Address

Campaign for Real Ale

9 Finway
Dallow Road
Luton
LU1 1TR

9 am – 5 pm, Monday to Friday

0330 153 9924

© Campaign for Real Ale 2023 - 2026 (ce-9)
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